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Accessibility Policy

The College of Physiotherapists of Manitoba recognizes the dignity and value of every person and strives to meet the needs of people with disabilities when providing service.

To achieve this goal, the College of Physiotherapists of Manitoba (“The College”) ensures all staff are trained to receive and appropriately address any accommodation request concerning registration, complaints, quality assurance, practice issues or any other service provided by the College.

 

Information and Communications
The College will communicate with people with disabilities in ways that take into account their disability.

The College website is a key channel of communication between the College, members, and the public. The College will endeavour to provide documents in alternate formats upon user request and maintain a simple typeface that is easy and large enough to read and where possible allow the user to increase the font size to suit their needs.

 

Assistive Devices
The College is committed to serving people with disabilities who use assistive devices to obtain, use or access College services. When the need arises, the College will ensure that staff are trained and familiar with assistive devices that may be used by people with disabilities while accessing our services.

 

Use of Service Animals and Support Persons
The College welcomes people with disabilities who are accompanied by a service animal or support person on the parts of our premises that are open to the public. If a service animal or a support person is excluded from such places by law, alternative arrangements will be made to accommodate the customer’s needs.

 

Staff Training
Staff members at the College have received training on how to communicate effectively and meet the needs of people with various disabilities. Subsequent training will be provided as part of the orientation of newly hired staff. Such training will be provided in-person, on-line, or through any other effective means.

 

Employment
When requested, persons with disabilities will be accommodated during recruitment, assessment and hiring processes. If the need arises, the College will provide customized workplace emergency information to employees who have disabilities.

 

Notice of Temporary Disruption
The College will provide members and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities (such as elevators). This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice will be placed at the College’s public entrance. If the service disruption is anticipated to last more than 24 hours it will be included on the College’s general telephone message and posted on the College’s website.

 

Questions or Feedback
The College welcomes questions or feedback regarding our barrier-free services and programs.

Please direct any questions or feedback in person or by mail to:

Jennifer Billeck, Deputy Registrar
College of Physiotherapists of Manitoba
1465 A Pembina Highway
Winnipeg, MB R3T 2C5
(204) 287-8502
Jenn.cpm@manitpbaphysio.com

 

Customer Service Policy (PDF)
This publication is available in alternate formats on request.