FOR THE PUBLIC

Process

If you have a concern about your physiotherapy treatment or your physiotherapist’s conduct, you may wish to discuss this with your physiotherapist or his/her supervisor. If you are not comfortable doing so or have communicated your concern and are unsatisfied with the response, you may follow these steps to file a formal complaint with the College of Physiotherapist of Manitoba (CPM).

Step 1: File Complaint
Write a letter to CPM to provide information about your complaint against a registrant. State your concern clearly and provide as much detail as possible. Mail the letter to:

College of Physiotherapist of Manitoba
1465A Pembina Hwy
Winnipeg, MB
R3T 2C5

Step 2: Complaints Committee
CPM will refer your complaint to the Complaints Committee and will provide you with written notice when this happens. The Complaints Committee is a committee of:

  • Physiotherapists who are members of CPM
  • Public members who are not physiotherapists

Step 3: Decision
The Complaints Committee will review the complaint and decide on a course of action such as:

  • Resolve the complaint informally
  • Make a decision if your letter is informative enough to do so
  • Order an investigator to gather more information and provide a report (The investigator may need to interview you)

The Complaints Committee has a number of options to resolve the complaint, including:

  • Refer the matter to the Inquiry Committee for a formal legal hearing into the physiotherapist’s conduct
  • Censure the physiotherapist
  • Refer the matter to mediation if you and the physiotherapist are both in agreement
  • Enter into an agreement with the physiotherapist that may include consequences such as conditional practice and/or supervised practice

The Complaints Committee will provide you with written notice of its decision and the reasons for the decision.

Appeal
You may appeal the decision made by the Complaints Committee. To do so, submit a written appeal to CPM within 30 days of the date that you are notified of the decision:

College of Physiotherapist of Manitoba
1465A Pembina Hwy
Winnipeg, MB
R3T 2C5